Monday, June 6, 2011

Ace Air Dateline NBC

Is it unethical to upsell your product/service? Recently, Chris Hansen of Dateline NBC conducted a segment on scams in the home improvement industry. They wanted to see if the work was being done, and if the price of service is worth it.

There was a scene that showed an upsell on a semi rusted a/c capacitator. Ethically this is good business practice. The examples showed was weak in terms of severity of a scam. Feels like this first segment was an appetizer for the preceding worse scams to follow.

The point of this post is to make everyone aware in the home improvement industry. Technicians job from every industry is to upsell their service and products. How else will they make money? As a homeowner it is your right to agree or refuse the service if you don't agree. If you are afraid of being had by a slick technicians, then bone up on some information about your appliances. Once you've been informed then it is up to you as the homeowner to agree or disagree. We would suggest that you talk to 3 technicians to get a feel for the possibility of the upsell on your air conditioner problem. If you're from Phoenix, AZ contact Cool Ace Air, or just go to to find out more.

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